Cinco Municipal Utility District No. 5

We are excited to announce that your District is moving to a new utility billing software system and online customer portal to make managing your account even more convenient! Each resident will need to complete a few required steps to ensure a smooth transition.

What does this mean for you?

New Account Number

• Each resident will receive a new 6-digit utility account number.
• This new number will appear on your water bill and must be used for all payments moving forward.

Auto Pay Re-Enroll Required

If your account is currently enrolled in Auto Pay you must login and re-enroll to continue automatic payments.

• Make a one-time payment if needed to cover your current account balance.
• Recurring payments will resume with your next billing cycle.

Online Bill Pay Service

• Your bank will require a new payment ID.
• Online Bill Payments will have a separate payment ID in the form of (xxxxx-xxxxxxxxxx).

Check Payments

If you are mailing a check, please continue to use the address located on the pre-printed payment coupon.

Customer Portal

View and pay your bill online, including eCheck, debit and credit card options; set up reoccuring payments and sign up for eBills by using the following link:  https://inframark.starnik.net

Guest Pay

Make a one-time payment without logging in to the customer portal by using the following link: inframark.starnik.net/starnikERP/#/rp_guestpay

Updated Payment Address

Payments should now be sent to:

PO Box 3264, Dept 10625
Houston, TX 77253-3264

Questions?

If you have any questions or need assistance, please contact us at customerservice@inframark.com or call 832-467-1599. You can also visit the website at https://www.inframark.com.

With colder temperatures approaching, now is a great time to ensure your irrigation system is operating efficiently and prepared for freezing conditions. The W.I.S.E Guys Irrigation Evaluation Program provides residents with a free irrigation system evaluation to help identify leaks, ensure efficient run times, and check for any potential issues that could lead to damage during freezing weather. Schedule your FREE irrigation evaluation today! www.nfbwa.com/wise-guys

Fall is here and Thanksgiving is just around the corner! Now is the perfect time to prepare your home for the season and earn a credit on your water account through the North Fort Bend Water Authority Residential Rebate Program! Eligible purchases include high-efficiency appliances and water-saving items purchased for your landscape and home.

Visit www.nfbwa.com/resident-rebate to check eligibility and apply for your fall rebate!